Valencia Square
Enhance your outdoor space with our exquisite Valencia planter, crafted from sustainable Garapa hardwood. Its natural beauty adds an organic and warm touch to your garden. The durable construction requires minimal maintenance and develops a lovely silvered patina over time. Our expertly made planters feature stainless steel fasteners and are equipped with EPDM wrapping and anti-root fabric for extra protection.
5 year warranty
Delivery
In most cases your order will be sent directly from our partners and manufactures based across Europe
Transport
Mainland UK excluding the Isles of Jersey and Guernsey.
IMPORTANT: There will be extra charges for any deliveries offshore – excluding the Isle of Wight, Scottish Highlands, Scottish Islands, Isle of Man and Northern Ireland.
Delivery time for products in stock is 7-12 working days. Unforeseen circumstances may occur which may delay a delivery. Consequential costs cannot be claimed.
Partial deliveries for multiple items are not possible
Deliveries are kerbside only. You must be present for offloading. If you are not present to receive the delivery, a redelivery charge will apply
The Delivery costs that apply per order are:
FREE DELIVERY on orders over £950
- Parcel deliveries via DHL; will have a charge of £12.00 per order. Maximum 4 products per order with maximum dimensions of 600x600x600mm - 1200x400x400mm – bowls up to 1000mm, Maximum 30kg per product)
- Pallet deliveries via Dachser ; will have a charge of £85- per order
SURCHARGES - Minimum order amount
- Parcel deliveries via DHL will have a surcharge of £10 for orders under £50
- Pallet deliveries via Dachser will have a surcharge of £40 for orders under £400
The address must be accessible with a large lorry of 13.6 meters
In case of unsuccessful delivery, redelivery or return, we calculate the actual transport costs.
For the delivery of goods larger than 2.3 meters you are required to ensure unloading facilities. This means a forklift-truck to unload the goods. Our courier does not have the possibility to unload these goods. If there is no forklift on site to unload goods longer than 3 meters, please contact us before you order. Please note that this also applies to the 2meter diameter water/fire-bowl
Pallet deliveries: Deliveries are made between 8.30 - 5.00, it is not possible to specify a time. Our courier will contact you to arrange a mutually convenient delivery day. The courier will not attempt delivery until contact has been made with you. Please ensure that you point out any potential delivery issues, such as restricted access, at this time. Actions required to overcome delivery issues may be chargeable to you, particularly if only discovered on the day of delivery.
Parcel deliveries: No delivery appointment will be made for orders that will be delivered by DHL. You will receive an email from DHL with the tracking details.
Returns: You can return your order up to 14 days after delivery
Please note that you are responsible for arranging the return of your order and for the costs of returning your order to us unless we have delivered the item to you in error. All return items must have original tags and packaging; and not been used or modified in any way.
Please unpack and remove all packing and inspect for any damages. Any damage or issues with your delivery must be reported within 48hours of receiving,
We cannot accept returns on any made-to-order products.
Why Hardwood
Due to the high durability class of the wood, this hardwood planter needs no further treatment. The planter will turn grey over time. This colour change does not affect the quality of the planter. The planter is constructed using only high-quality stainless- steel fasteners, and the base is lined with an anti-root membrane.
Advantages
- 5-year guarantee.
- Hardwood planters are strong and hard-wearing.
- The hardwood has a thickness of at least 21 mm.
- The planter can be customised.
Important Info
- Products should be unpacked immediately upon receipt to release any moisture trapped inside the packaging. This moisture can cause stains that are difficult to remove.
- All hardwoods turn grey when exposed to sun, rain and wind. The eventual colour partly depends on the initial colour of the hardwood.
- Wood is a natural product which shrinks or expands depending on temperature and moisture content. Regular oiling helps to stabilise the moisture content and limits shrinking and expansion.
- We use stainless-steel screws. Like almost all woods, hardwood reacts when it comes into contact with iron. This can cause significant discolouration, which can look like mould.
- Remove metal shavings from tools (bits and drills) before use.
- Avoid contact with lawn fertiliser and cement. These contain traces of iron.
- The planter is not suitable for moving once filled.
Planting Advice
- Cover the bottom of the planter with about 10 cm of hydro pellets.
- Place a permeable anti-root membrane over the drainage material.
- Cover the membrane with soil suitable for your chosen plants.
