Free delivery on orders over £750. Discounts for Trade Professionals
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      CONTACT

      How do I contact you?

      We love hearing from our customers so please pick up the phone and give us a call or drop us an email, or get in touch using the form below.

      Phone Us:  01428 786383 {Mon-Fri 8.30-5.30}

      Email Us:   hello@yardgardenstyle.co.uk

       

      DISCOUNTS

      Do you offer discount codes? 

      Yes, sign up using the contact form to receive our newsletter, and we will send you a Discount Code to use on your first order. Contact – Yard Garden Style

      Do you offer trade discounts?

      Yes, contact us using the contact form; tell us a bit about your business and we will send you a TRADE DISCOUNT to use on all products. If you are working on a project requiring multiple products, please let us know so we can create a quote for you.

       

      DELIVERY

      Do you offer next-day delivery? 

      Our items are all manufactured in mainland Europe to an extremely high standard.  Delivery time for products in stock is 7-12 working days. Some things are just worth waiting for.

      Do you ship to the whole of the UK?

      We ship to all of mainland UK, but we do not ship to the Isles of Jersey and Guernsey.

      IMPORTANT: There will be extra charges for any deliveries offshore – excluding the Isle of Wight, Scottish Highlands, Scottish Islands, Isle of Man and Northern Ireland.

      How long will it take for my order to arrive?

      Delivery time for products in stock is 7-12 working days.  Unforeseen circumstances may occur, which may delay delivery. Consequential costs cannot be claimed.

      Do you offer free delivery?

      Yes, there is free delivery on orders over £750


      What are your shipping costs and additional charges?

      The delivery costs that apply per order are:

       FREE DELIVERY on orders over £750

      • Parcel deliveries via DHL will have a surcharge of £12.00 per order. Maximum four products per order with maximum dimensions of 600x600x600mm -  1200x400x400mm – bowls up to 1000mm, Maximum 30kg per product)
      • Pallet deliveries via Dachser will have a surcharge of £100 per order.  

      Can I track my order?

      Parcels delivered by DHL can be tracked; you will receive an email from DHL with the tracking details.


      Can I specify a time for my delivery? 

      Unfortunately, it is not possible to specify a time.

      Pallet deliveries: Deliveries are made between 8.30 and 5.00. Our courier will contact you to arrange a mutually convenient delivery day. The courier will only attempt delivery once contact has been made with you. Please inform the courier of any potential delivery issues, such as restricted access, at this time (check). Actions required to overcome delivery issues may be chargeable to you, particularly if only discovered on the day of delivery.


      Does my delivery have to be signed for? 

      Yes, both DHL and pallet deliveries will need to be signed for.


      What should I do if my property has access issues?

      Please contact us regarding access issues at the point of ordering to discuss delivery options.

      For some orders the address must be accessible with a large lorry of 13.6 meters.

      To deliver goods larger than 2.3 meters, you must ensure unloading facilities are available. This means a forklift truck is needed to unload the goods. Our courier cannot unload these goods. If you do not have access to a forklift on site to unload goods longer than 3 meters, please contact us before you order, and we will try to assist you. This also applies to the two-meter diameter water/fire bowl.

       

       

      CANCELLATIONS AND REFUNDS

      Can I cancel my order?

      Yes, you cancel your order up until it has been shipped.  After that, you will need to return it, and we will refund you based on our refund policy.

      Can I return my order?

      You can return your order up to 14 days after delivery.

      Please note that you are responsible for arranging the return of your order and for the costs of returning your order to us unless we have delivered the item to you in error. All returned items must have original tags and packaging and not have been used or modified in any way.

      Exceptions / non-returnable items

      Custom products, special orders and made-to-order products cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.


      What should I do if my order is damaged?

      Please unpack and remove all packing and inspect for any damages. Any damage or issues with your delivery must be reported within 48 hours of receiving it so that we can evaluate the problem and make it right.


      Can I exchange my order?

      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

      What is your refund policy?

      We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method within ten business days. Please remember it can take time for your bank or credit card company to process and post the refund.

      If more than 15 business days have passed since we’ve approved your return, please contact us at hello@yardgardenstyle.co.uk.


      PRODUCT QUESTIONS

      What is Corten Steel?

      Corten Steel, also known as weather-resistant steel, is a robust steel alloy. When Corten Steel is exposed to the elements, it will naturally weather and develop a protective layer of rust. This natural coating of rust protects against further corrosion. Our Corten Steel products are delivered in an un-rusted state, and the weathering process will take about 4-5 months to complete.

      If you simply cannot wait, use our rust accelerator 


      How long will Corten planters last? 

      Corten planters are made of durable material that can last up to ten years or longer, even in poor conditions. The longevity of the Corten metal planters depends upon the amount of drainage and the climate. Every situation is different, so there is no definitive answer.


      How long will it take for Corten products to rust?

      Our Corten Steel products are delivered in an un-rusted state, and the weathering process will take about 4-5 months to complete. If you simply cannot wait, use our rust accelerator 


      Does the rusting process of Corten create staining? 

      A fine layer of rust can stain run-off water that could mark stone & concrete paving.  However there are ways to prevent this; for more information, please contact us at Yard


      Can I accelerate the rusting process of Corten steel? 

      Yes, use our rust accelerator, and your Corten product will have a characteristic rust finish within a few days.


      What is the best cleaner and protector for fibreglass planters?

      Fibreglass and aluminium cleaner and protector.


      Can I request drainage holes to be put in my garden planter? 

      Yes, you can request drainage holes for planters, but not fibreglass. Please email us hello@yardgardenstyle.com with your order number as soon as you have placed your order.


      Can your planters be used indoors?

      Our aluminium and fibreglass planters can both be used indoors.

       

      Do the water tables come with an instruction manual? 

      Yes, your installation and product information will be emailed to you.


      Do I need a water or power supply for my water table? 

      Yes, you will need a power supply for your water table, but you only need to fill it with water once installed, so you don’t need a permanent water supply. The water tables and blocks are supplied, including a pump and LED light (cold white). Water tables are delivered with Euro plugs and must be adapted or changed. We highly recommend you use a qualified electrician to do this.


      How do I maintain and clean my water feature? 

      Clean your water feature annually by spraying any coarse dirt off the product using tap water and a hose.

      We recommend cleaning your aluminium water feature twice a year using our bio cleaner and protector.

      Over the winter months, always remove the plug from the power socket in case of frost. Lower the water level to at least 10cm below the edge, ensuring the pump remains submerged.  A pond de-icer is recommended (for sale at any garden centre or DIY store). The pump can remain in the water if the abovementioned conditions are met. You can also remove the pump from the pond and allow it to overwinter underwater in a frost-free place

       

      How should I light my fire feature? 

      Start with firelighters and place small pieces of dry wood on top.  Light the firelighters.  Once the fire is burning, you can slowly increase the size of the firewood 


      Are Gas bottles included for gas-fired products? 

      No, gas bottles are not included in our gas-fired products.

       

      Can you help me choose the right product for my landscaping project? 

      Yes, absolutely; we are here to help you create the perfect outdoor space for you or your client.

      Our in-house designer can help you choose the right product, materials, and accessories from our fabulous suppliers and guide you in making your choices with 3D visuals.

      Email us at hello@yardgardenstyle to discuss your project.


      Can you provide installation and advice?

      Yes, we love speaking to our customers and are happy to offer any advice.  Also, our fully trained installation team can arrange delivery, logistics and installation to the highest standards, ensuring a quality finish.

      Email us hello@yardgardenstyle or call us on 01428 786383 {Mon-Fri 8.30-5.30} to discuss your project.

       

      Can you provide installation for pergolas and outdoor kitchens?

      Yes, our fully trained installation team can arrange delivery, logistics and installation to the highest standards, ensuring a quality finish.

      Email us hello@yardgardenstyle or call us on 01428 786383 {Mon-Fri 8.30-5.30} to discuss your project.


      I would like an outdoor kitchen but don't know where to start. Can you help with this? 

      Yes, we love speaking to our customers and are happy to offer any advice. 

      Our in-house designer can help you choose the right product, materials and accessories from our fabulous suppliers and guide you with your choices with 3d visuals.

      Email us hello@yardgardenstyle or call us on 01428 786383 {Mon-Fri 8.30-5.30} to discuss your project.

      Can you help me design my outdoor living space? 

      Yes, we are here to help you create the perfect outdoor space.

      We have an in-house designer who can design your garden for you.

      Email us hello@yardgardenstyle or call us on 01428 786383 {Mon-Fri 8.30-5.30} to discuss your project.